Terms and conditions

Legal notices

The contractual partner and the provider of GreenPhone and green-phone.com is:
40 rue Alexandre Dumas
75011 paris

DIGITACREA is a French company domiciled in Paris.
Company form: SAS
Registered at the RCS Paris: 850 242 405
VAT number: FR95850242405

Contact :
E-Mail: contact@green-phone.com
Online contact
Live chat
Telephone: +331 88 33 63 94 (Monday to Friday from 9am to 5.30pm)

1. General Terms of Use for the purchase and sale on GreenPhone

I. Application of these General Conditions; Contractual partner; Language of the contract and applicable law; Contract availability and account information; Customer service

Any contractual relationship between you and our company is governed by these Terms of Use and Sale.This applies to the use of our service as well as to any purchase and sales agreement between you and GreenPhone.

The terms of use and the purchase and sale agreements are an act of engagement between you and our company, DIGITACREA (Address and contact details: see above).

The language of the contract is French. Subject to prior mandatory foreign law provisions, only French law is applicable, to the exclusion of the legal provisions of the United Nations Convention on Contracts for the International Sale of Goods.

If certain provisions of the contract established between you and our company, especially those concerning the conditions of use, were to be declared contrary to the imperative law or null or invalid for other reasons, the validity of the other clauses of the contract and the conditions of use would not be affected.

II. Use of our website / service; Newsletter; Use of your data by our company Revisions and grant of rights

To use our services, you must be legally responsible and create a customer account on our website. Registration is free.

To register, you must complete the online form for opening an entire customer account, providing accurate and complete information. You are responsible for updating them in case of change. Once registered, you can edit them online on “My Account”.

Each customer can only open one account.

2. Buying your used products by our company (Purchasing)

I. Submit a buyback offer

By submitting a buyback request, you agree to send us your items and you give us your consent to study your redemption request. Upon receipt of your package, an inventory of it is made and a quality test is performed on each of the products. After this test the surrender value of your products will be established and will be transmitted to you. You then have the choice to accept this offer or to refuse it :

— if the offer satisfies you, you just have to validate the sale and provide us an invoice on your account to receive your payment. Once the invoice is received, the payment is made according to the procedure you have chosen.
— if the offer does not suit you, you have the option to to refuse the offer and and request a return at your expense.

By submitting your offer, you guarantee that you are the rightful owner of the item offered or that you have the legitimacy to sell it to us and to transmit the ownership of the product.

You guarantee that the products offered are not subject to the rights of a third party.

In addition, you agree at the time of submission of the offer to exempt us from any claim by third parties, whatever their origin and nature, the products offered and to support the compensation in case of damage , including costs incurred in the event of unavoidable recourse to the assistance of a lawyer and / or legal aid.

II. Sending purchases Shipping ; Transportation risk; Data backup and data deletion

The sending of products is free whatever the source using our slip. The latter is available to you free of charge on our website for printing once the order has been placed. The shipment with our slip is insured.

All products you send us must be carefully packaged. The shipment is insured by our carrier. If you do not follow these instructions, there is a risk of damage during transport. We therefore recommend that you pack carefully all the products you send us.

III. Payment and billing

To make all payments an invoice will be required.
Professionals have the option to provide us with their own invoice or to download their bill in their personal space. Individuals are welcome to download their invoice in their personal space.Once you have accepted our buyback proposal and your invoice is sent, the payment will be made to the account of your choice.Payments are made by transfer, Paypal or “wise transfer” depending on your country of origin.
The risk of a bad reference due to incorrect bank details is yours. Depending on the bank and the country, payments will be credited to the bank account of your choice within 2 to 7 business days. In case of transfer abroad, the costs are your responsibility. We invite you to check with your bank for any fees related to your transfer. Transfers to French bank accounts are free.

IV. Return policy

In case you refuse our buyback offer .The products will be returned to you within 45 days after you have provided us with a return slip, the cost of return being borne by the customer.

3. Sale of our products on our website

I. Existence and sequence of the contract; retention of title; delay

On our website, select one or more products to add to your cart, continue the ordering process and finally click on the button “Buy”. You then commit to purchase the products listed on the order page. Please note that the selection of your products in your basket does not constitute a reservation of these same products.

Before validating your order by pressing the “Buy” button, you will have a compilation of the selected products and the final price to pay including VAT, shipping and additional costs.

You will be able to check your order again before sending it and, if necessary, correct or delete all your information by clicking on the corresponding fields.

Once your order has been sent, we will confirm the consideration of your order in an email summarizing the contents of your order and the details of the contract. This e-mail (confirmation) is already acceptance of your offer through our services. Once we have received the full payment, we will send you without further delay your order.

The property you have ordered will be sent to the address given to us. We will inform you of its sending in a confirmation e-mail. You will also find in this confirmation of sending a link to your invoice.

All items remain in our possession until full payment is received. For companies, this also applies to the full settlement of our future trade receivables, subject to a contract expiring, as well as costs and interest.

If the client does not honor his payment obligations within the prescribed time, all sums still due become immediately due.

II. Object and nature of the contract

The contract covers the products that are the subject of your order (placed in the basket and ordered later) and presented in the order confirmation, at the selling prices as indicated in the order.

III. Price and payment terms

All prices listed in our catalog represent the final prices of our products in euros. The customer receives in the confirmation of sending a link
to his invoice with reference to VAT, unless it is a property subject to the profit margin system. When an item is subject to the profit margin scheme, VAT is included in the purchase price, but is not mentioned separately, as stipulated in the provisions of the VAT Act.

In case of payment by credit card, the amount of the invoice will be due immediately upon conclusion of the contract.

By selecting the PayPal payment method, the invoice amount will be paid via the PayPal online payment agency. For this you will be redirected to the PayPal website.

IV. Delivery, delivery charges

As soon as it is available, we will send you without delay (via PayPal, by credit card or by immediate transfer: without delay after receipt of payment), unless you have been informed otherwise by the ordered article, at the address or at the post office that you have filled in when ordering.

The delivery time depends on the processing time set by the carrier responsible for delivery from the receipt of payment, unless otherwise indicated on the offer.

If by your fault the delivery fails despite two attempts of shipping, then the contract will already be considered as terminated. Payments you make will be immediately refunded, after deduction of shipping costs incurred. These costs may be subject to compensation.

If you make purchases as part of your business or independent (business), the risks related to transport – that is to say any risk of accidental damage or other degradation or destruction of goods ordered during transport – are your responsibility from the moment we delivered the order to the mandated carrier. If you make a purchase for purposes that can not be part of your business or independent (consumer), we take on the risk of transport until the delivery of your order by the carrier.